Frequently Asked Questions

Travel agencies receive a two-weeks special right to termination after contract closure. After the activation through Passolution they can therefore test the data service for 14 days. In case of termination within these 14 days, no costs are arising. Tour operators may contact us individually to find about a test version.

At the moment, it is not possible to change the login password.

No – the only mandatory fields to fill in for a data request are the destination, the nationality and the demanded language. The fields for the booking number and the travel date were implemented for the process of a repeated request of data. They are useful for comparing two data sets, for example the version that was provided to the customer at the time of booking compared to the version that is up-to-date right before the travel commencement.